Shipping policy

Reboot Hub Policy

Shipping, Delivery & Cancellation Policy

Every Reboot Hub order is fulfilled directly by our team. Before dispatch, eligible devices are checked, recorded, securely packed, and shipped under the delivery terms shown at checkout.

Last updated: June 22, 2026

1. Direct Fulfillment by Reboot Hub

Reboot Hub fulfills orders directly from our own team and inventory workflow. We do not use anonymous third-party dropshipping for dispatch of Reboot Hub inventory.

For eligible pre-owned devices, we may record the serial number, visible condition, testing status, dispatch photos or video, and packing status before shipment. These records help confirm the item prepared for the order and support after-sales service.

2. Order Processing and Handling Time

Orders are normally prepared for dispatch within 0-5 business days after payment confirmation and order review. This window allows time for address checks, fraud screening, product matching, quality control, testing where applicable, packing, and carrier handoff.

Processing may pause if the order is missing required information, the payment requires additional verification, the shipping address is incomplete, or we need to confirm details with the customer. The processing window resumes after the required information is received.

3. Shipping Rates and Free Shipping Threshold

All shipping amounts on this policy are shown in USD. The final shipping options available for an order are the options displayed at checkout for the customer's shipping address.

The free shipping threshold does not include optional expedited services, special handling, return shipping, reshipment, address correction fees, carrier fees caused by failed delivery, or any remote or extended-area surcharge shown at checkout.

4. Estimated Delivery Time

For eligible destinations, the standard estimated delivery time is generally 7-21 business days from order placement, unless checkout displays a different estimate for the selected shipping address or service.

Delivery estimates include order handling and carrier transit estimates where shown by checkout. They are estimates, not guaranteed delivery dates, unless a guaranteed delivery service is specifically offered, purchased, and confirmed in writing.

5. U.S. Remote or Extended-Area Surcharge

Some U.S. destinations may require an additional remote or extended-area shipping charge due to carrier routing costs. This can include addresses in Alaska, Hawaii, Puerto Rico, Guam, U.S. territories, military or remote routes, or other locations identified by the carrier or checkout as remote or extended service areas.

Where a remote-area option or surcharge is shown at checkout, it is separate from the free standard shipping threshold. Free standard shipping does not waive a remote or extended-area surcharge unless we confirm that waiver in writing.

6. Customs, Duties, and Taxes

Under DDP, applicable import duties and taxes for the eligible destination are included in the checkout total or otherwise handled by Reboot Hub's delivery arrangement, unless checkout or our written confirmation states otherwise.

The customer is responsible for providing accurate recipient information, phone number, tax ID, importer number, or customs information when required by the destination country or carrier. Delays caused by missing or inaccurate customs information are not treated as late dispatch by Reboot Hub.

7. Order Changes and Cancellation Before Shipment

A customer-initiated cancellation before shipment is treated as a non-defective cancellation, not a shipping error. If payment has been captured and Reboot Hub has already allocated, inspected, tested, reserved, or prepared the item for dispatch, a 15% restocking and order-handling fee may be deducted from the refund where permitted by applicable law.

Once an order has been shipped, fulfilled, handed to the carrier, collected by the carrier, or marked with carrier movement, the order cannot be cancelled. Refusing delivery or asking the carrier to return the package does not cancel the order and may be handled as a non-defective return or failed delivery under this policy and our Refund & Return Policy.

Address changes are not guaranteed after payment review, product allocation, packing, label purchase, or carrier handoff has started. Any mandatory consumer rights required by applicable law remain unaffected.

8. Address Accuracy and Delivery Information

Customers must provide a complete and accurate shipping address at checkout, including apartment, suite, unit, postal code, phone number, and any delivery information required by the carrier.

If a package is delayed, returned, refused, redirected, or lost due to incorrect or incomplete customer-provided information, the customer may be responsible for reshipment costs, address correction fees, return shipping fees, and other carrier charges where permitted by applicable law.

If the customer, recipient, building staff, delivery app, or carrier instruction authorizes delivery to a doorstep, porch, garage, driveway, lobby, parcel room, mailbox area, neighbor, front desk, locker, or any unattended or shared location, loss after carrier-confirmed delivery to that location is not treated as a Reboot Hub shipping failure where permitted by applicable law.

9. Tracking and Carrier Scans

A tracking number is normally provided after dispatch. Carrier tracking may take 24-72 hours to show the first scan, especially during weekends, public holidays, airline transfers, customs processing, or cross-border handoff.

Once the package is with the carrier, delivery timing is affected by carrier operations, destination routing, customs checks, weather, peak-season volume, and local delivery conditions.

10. Exceptional Failed Delivery, Refused Delivery, or Returned Parcels

Failed delivery or carrier return is not the normal outcome of a Reboot Hub shipment. This section applies only if the carrier records an exception, refusal, return-to-sender event, non-collection, failed delivery attempts, recipient unavailability, customs-information failure, or address problem.

If a package is returned to Reboot Hub because of a customer-side delivery issue, we may deduct the actual outbound shipping cost, return shipping cost, carrier fees, payment fees, and handling costs from any refund where permitted by applicable law.

If the customer requests reshipment after an exceptional failed delivery or returned parcel, reshipment requires payment of the applicable shipping and carrier charges before the package is sent again.

11. Delivered but Missing Packages

If tracking shows delivered but the customer cannot locate the package, the customer should first check with household members, building management, front desk, neighbors, parcel lockers, local post office, and the carrier. Reboot Hub can help provide shipment information for a carrier inquiry where available.

Where permitted by applicable law, Reboot Hub is not responsible for theft, loss, weather exposure, damage, or unauthorized collection after carrier-confirmed delivery to the shipping address, safe place, unattended location, or delivery point selected or authorized by the customer, recipient, building staff, delivery app, or carrier instruction.

12. Order Verification, Dispatch Records, Delivery Limits, and Contact

After receiving an order, Reboot Hub may email the customer to confirm that the order was placed by the cardholder or authorized buyer. If Shopify, our payment processor, or our internal review shows a medium-risk or high-risk order, we may require identity, cardholder, address, or authorization verification before accepting or shipping the order.

We may decline, pause, or cancel any order that cannot be verified, appears unauthorized, uses inconsistent billing or shipping information, conflicts with carrier restrictions, is not serviceable, or requires information that the customer cannot provide.

For every order, Reboot Hub keeps dispatch and packing records. For shipped devices or inspected products, Reboot Hub also keeps product-condition records, product-testing records where applicable, serial-number records, dispatch photos, packing photos, and packing or shipment videos. These records are used to confirm the item condition, tested status where applicable, accessories included, packaging condition, and parcel prepared for shipment.

Reboot Hub is not responsible for delays caused by carrier disruption, customs inspection, severe weather, incorrect address information, destination restrictions, force majeure events, payment review, verification requests, or customer response delays. Nothing in this policy limits any non-waivable consumer rights required by applicable law.

For shipping questions, contact us at info@reboot-hub.com.