What is the diagnostic fee for?
This fee covers our initial, in-depth inspection and the detailed report we provide. It ensures our technicians can dedicate time to properly diagnose your issue. The key benefit: If you approve the repair, this fee is fully applied as a discount to your final bill. It is only charged if you decline the repair.
Who pays for shipping?
You are responsible for the cost of shipping your drone to our service center. As part of our service, we cover the cost of return shipping for all approved repairs.
How long will the repair take?
Most standard repairs are completed within 1-3 business days after we receive your device and you approve the quote. Complex, board-level repairs may take slightly longer, which we will communicate in your quote.
What if I don't approve the repair?
If you decline our repair quote, the diagnostic fee will be retained to cover the inspection and report. We will then provide you with a return shipping quote, and you will be responsible for the return shipping to have your device sent back to you.
Do you use genuine parts?
Absolutely. We use 100% genuine OEM (Original Equipment Manufacturer) parts that we directly purchased from DJI to ensure performance and longevity.
What makes your repair "chip-level"?
Unlike shops that only replace entire boards, our certified technicians can diagnose and repair faults at the individual component level on the mainboard (PCB), ESC, and other core circuitry. This allows us to fix complex issues that others can't, often at a lower cost.
Do you test the drones after repair?
Yes, every single repaired drone must pass our rigorous multi-stage testing protocol, which includes bench tests, sensor calibration, and actual flight tests, before we return it to you.