Warranty Policy

Warranty & Terms of Service

Comprehensive coverage terms for Certified Devices, Repairs, Trade-ins, and Spare Parts.
Please review these terms to understand your rights and coverage limitations.

Simple warranty split: products and spare parts sold by Reboot Hub are covered by a 180-day limited product or parts warranty where listed. Repair service work is covered by a separate 30-day repair workmanship warranty.

Certified Devices & Trade-Ins

Applicable to fully assembled DJI drones, action cameras, and gimbals purchased directly or via our Trade-In program.

  • Duration: 180 Days (6 Months) from the carrier's "Delivered" timestamp.
  • Coverage: Mechanical and electrical failures that occur under normal use.
  • Exclusions: User-inflicted damage (crashes), water damage, and normal battery degradation.
6 MONTHS WARRANTY Limited Hardware Coverage

Repair Services

Warranty coverage strictly limited to the specific components replaced and labor performed by Reboot Hub.

  • Duration: 30 Days from the date of return shipment.
  • Scope: Covers defects in the replaced parts or workmanship errors.
  • Limitation: Does NOT cover unrelated failures (e.g., a motor failure after a gimbal repair).
30 DAY WARRANTY Parts & Labor Only
AS-IS

Unitree Robotics: Developer Policy

SOLD AS-IS / NO WARRANTY: Unitree robotic dogs and arms are classified as experimental developer platforms. Reboot Hub guarantees functionality only upon arrival (DOA protection: 48-hour window). No long-term warranty is provided for hardware, software compatibility, or wear and tear.

Spare Parts: 180-Day Limited Parts Warranty

Spare parts sold by Reboot Hub are covered for verified defects in the supplied part itself. Repair service work remains covered by the separate 30-day repair workmanship warranty.

Part Type Warranty Term Coverage & Boundary
OEM-Pulled / Service Replacement Parts
Boards, motors, gimbal/camera modules, shells, covers, cables, sensors, remote modules 		180 Days Covers verified defects in the supplied part itself. Excludes wrong-model ordering, incorrect matching, installation damage, soldering damage, modification, crash/liquid damage, misuse, and faults caused by other damaged components.
Power Systems & Charging Parts
Intelligent batteries, charging hubs, chargers, and power-related modules 		180 Days Covers verified product failure under normal use. Excludes normal cycle wear, expected capacity degradation, unsafe storage, incompatible chargers, swollen/damaged batteries, and misuse.
Cosmetic, Structural & Installation-Sensitive Parts
Shells, covers, arms, clips, propellers, lens caps, cables, and small plastic parts 		180 Days Covered only for verified pre-existing defects or wrong item supplied. Installed parts are not eligible for change-of-mind returns; broken clips, screw damage, installation marks, and fitting damage are excluded.
Installed parts boundary: installed spare parts are handled only as verified warranty cases, not change-of-mind returns. Claims may require order details, photos, video, installation context, diagnostic information, and return inspection before replacement, repair, store credit, or refund is approved.
SHIP Shipping Responsibility
  • Inbound (You Pay): Customer is responsible for all shipping costs to Reboot Hub. We recommend insured, trackable shipping. Inbound costs are non-refundable.
  • Outbound (We Pay): If the defect is covered under warranty, we cover Standard Ground shipping back to you.
  • No Fault Found (NFF): If no defect is found, or the issue is not covered (e.g., user error), the customer is responsible for return shipping costs.
EXCL Warranty Exclusions
  • Accidental Damage: Crashes, collisions, drops, or "flyaways" are never covered.
  • Liquid Contact: Triggered LCI (Liquid Contact Indicators) or visible corrosion voids all warranties.
  • Tampering: Broken warranty seals, unauthorized disassembly, or 3rd-party firmware modification.
  • Improper Installation: Damage caused by incorrect installation of spare parts (DIY errors).

Legal Disclaimer: This warranty is non-transferable and valid only for the original purchaser. Reboot Hub reserves the right to determine the cause of failure through forensic inspection of the device's internal data logs. If flight logs indicate pilot error or operation outside of manufacturer specifications (e.g., flight in rain/snow), warranty is void. "Normal wear and tear" is defined as cosmetic damage that does not affect flight safety or functionality. All warranty claims must be initiated via email to info@reboot-hub.com.