What is the diagnostic fee for?
This fee covers our initial, in-depth inspection and the detailed report we provide. It ensures our technicians can dedicate time to properly diagnose your issue.
✨ The Key Benefit:
If you approve the repair, this fee is applied as a service credit toward eligible labor/service charges on your approved repair quote. This credit does not apply to genuine parts, taxes, or special-order components, and cannot exceed the labor/service charge.
If you approve the repair, this fee is applied as a service credit toward eligible labor/service charges on your approved repair quote. This credit does not apply to genuine parts, taxes, or special-order components, and cannot exceed the labor/service charge.
*If you decline the repair, the diagnostic fee is retained to cover the inspection work and detailed report.
Who pays for shipping?
You are responsible for the cost of shipping your drone to our service center.
📦 Our Promise:
As part of our service, we cover the cost of return shipping for all approved repairs.
As part of our service, we cover the cost of return shipping for all approved repairs.
How long will the repair take?
⚡ Fast Turnaround:
Most standard repairs are completed within 1-3 business days after you approve the quote.
Most standard repairs are completed within 1-3 business days after you approve the quote.
*Complex, board-level repairs may take slightly longer, which we will communicate clearly in your quote.
What if I don't approve the repair?
If you decline our repair quote, the diagnostic fee will be retained to cover the inspection labor and detailed report generation.
⚠️ Return Policy:
We will provide a return shipping quote, and you will be responsible for the return shipping costs to have your device sent back.
We will provide a return shipping quote, and you will be responsible for the return shipping costs to have your device sent back.
Do you use genuine parts?
Absolutely.
💎 Factory Standard:
We use genuine OEM or OEM-pulled components where available, inspected for fit, performance, and longevity.
We use genuine OEM or OEM-pulled components where available, inspected for fit, performance, and longevity.
What makes your repair "chip-level"?
Many repair shops simply swap out expensive mainboards. We go deeper.
🔬 Precision Engineering:
We use microscopes to replace specific damaged components (chips) on the board. This saves you significant money compared to replacing the entire circuit board.
We use microscopes to replace specific damaged components (chips) on the board. This saves you significant money compared to replacing the entire circuit board.
Do you test the drones after repair?
Yes.
✈️ Flight-Ready Certified:
Every single repaired drone must pass our rigorous multi-stage testing protocol, which includes bench tests, sensor calibration, and actual flight tests, before we return it to you.
Every single repaired drone must pass our rigorous multi-stage testing protocol, which includes bench tests, sensor calibration, and actual flight tests, before we return it to you.