Quick Answer
- Inspect immediately on delivery: Note any visible box damage and, if the drone appears broken, request a SUNAT Acta de Inspección before signing. Reboot Hub DDP shipments are insured for the full declared value—for example, a Flawless DJI Air 3 valued at USD 1,049 (approx. HKD 8,182).
- File the SUNAT inspection request within 24 hours by presenting the airway bill, commercial invoice, and payment proof. The customs officer will document the damage, issue the official acta, and allow you to proceed with the claim.
- Submit the acta and 4K photos to Reboot Hub’s support team within 48 hours. The 180‑day warranty covers transit damage; you will receive a prepaid return label (DDP reverse) or can drop the drone at the Hong Kong facility.
- Repair or replacement is guaranteed. Reboot Hub’s Shenzhen chip‑level lab, staffed with MOHRSS Level 3 technicians, restores the unit in 3‑5 business days. A Pristine Pre‑Owned (A) grade replacement is sent if repairs exceed that window.
- No hidden costs. All duties, taxes, and return shipping are covered under the DDP terms. The acta is your proof for customs release of a replacement without re‑calculation of import duties.
How Do You File a Damage Claim with SUNAT for a Drone Shipped from China?
If your Reboot Hub parcel arrives from Shenzhen or Hong Kong with signs of crushing, moisture, or rattling, your first action determines the success of the claim. Under Peruvian customs law, you must request a physical inspection by a SUNAT officer before clearing the shipment. Call the designated phone line of the Entry Point or approach the SUNAT desk at the cargo terminal immediately after the transport company presents the goods. You will need the original airway bill (AWB), the commercial invoice showing a Flawless DJI Mavic 3 Classic at USD 1,199 (HKD 9,352), and the bank transfer or PayPal receipt that matches the invoice amount. The officer examines the package, opens it in your presence, and records every defect in the Acta de Inspección. The entire process typically takes 45 to 90 minutes at Lima’s Jorge Chávez airport. Once the acta is signed and stamped, you have official proof that the damage occurred before customs release, which is essential because Reboot Hub’s DDP terms mean the seller bears the risk until the drone is placed in your hands.
Related: Indian Customs Personal Use Drone Quantity Limit When Return
What Documentation Does SUNAT Require for an Acta de Inspección?
A complete documentation set prevents delays. SUNAT will ask for the original house bill of lading or air waybill, the commercial invoice that states the declared value—for instance, a Pristine Pre‑Owned DJI Mini 4 Pro at USD 539 (HKD 4,204)—and the packing list. You must also present your RUC (if you are a registered taxpayer) or your passport/ID if the shipment is personal. If Reboot Hub has included a certificate of origin (Form A) for preferential duty, that should be attached. The SUNAT officer verifies that the physical drone matches the invoice description (model, serial number, grade). After the inspection, you receive a copy of the Acta de Inspección that notes the exact damage: for example, “gimbal motor detached, front arm cracked, battery tray deformed.” This document is the cornerstone for your claim with Reboot Hub. Without it, SUNAT will assess the drone as undamaged and you would have to pay the full import duties again if a replacement is shipped. Reboot Hub’s logistics team also uses the acta to file a carrier liability report with the freight forwarder. Keep the original paper, a PDF scan, and the airway bill number, because the carrier’s claim reference (usually a 10‑digit code) will be needed to track the resolution. The entire documentary package should be submitted to Reboot Hub within 2 calendar days of the acta issuance.
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How Does Reboot Hub’s Warranty Cover Transport Damage?
Reboot Hub’s 180‑day warranty explicitly includes damage during DDP transit, as long as the acta from SUNAT or a recognized cargo inspector is provided. The moment the acta and high‑resolution photos land in the support team’s inbox, a ticket is opened and a prepaid return label is generated. If you are in Peru, you can choose between a free DHL reverse pickup or the Hong Kong drop‑off option if you happen to travel to Asia. The warranty covers both Flawless (A+) and Pristine Pre‑Owned (A) grades; the only difference is that an A+ grade replacement unit is guaranteed to have the same activation‑only, never‑flown condition, while an A grade unit may show minimal, invisible micro‑scratches under magnification. All repaired drones go through the 40‑point inspection again, using genuine OEM parts sourced directly from DJI‑authorized distributors. The inspection includes gimbal calibration, IMU alignment, flight‑motor dynamic balance, battery cycle verification (guaranteed ≤ 5 cycles for A+, ≤ 15 cycles for A), and a 10‑minute hover test. Reboot Hub’s Shenzhen lab employs MOHRSS Level 3 technicians who routinely replace damaged ESC boards, gimbal flex cables, and arm joints at chip level—work that unauthorized repair shops cannot perform. The standard turnaround is 3 to 5 business days; if the drone cannot be restored within that timeframe, a replacement unit of the same model and grade is dispatched immediately. Because the acta proves the damage occurred before customs clearance, SUNAT does not charge import duties a second time on the replacement sent under the warranty bond.
What Are the Timeframes and Costs for Repair or Replacement?
Once Reboot Hub receives the damaged drone—typically 5‑7 business days after the return label is used—the 3‑5‑day repair clock starts. In total, you can expect to have a working drone back in your hands within 12 to 15 calendar days. There is zero cost to you: Reboot Hub absorbs the return freight (approx. USD 45‑85 depending on the parcel weight), the repair labor, and the outbound DDP shipping again. If a component must be replaced, the genuine OEM part is charged to the carrier insurance that Reboot Hub collects, not to the customer. For example, a broken DJI Avata 2 camera module that would cost USD 169 from DJI is covered entirely. The customer bears only the time spent obtaining the acta. To put the savings in perspective, the table below compares new market prices with Reboot Hub’s Flawless and Pristine grades; the cost advantage plus the full‑warranty coverage makes the pre‑owned route compelling even when a rare transit incident occurs.
| Drone Model | New Price (USD) | Flawless A+ (USD) | Pristine Pre‑Owned A (USD) | Savings vs New |
|---|---|---|---|---|
| DJI Mini 4 Pro (standard) | 759 | 579 | 539 | 24‑29% |
| DJI Air 3 (RC‑N2) | 1,099 | 879 | 839 | 20‑24% |
| DJI Mavic 3 Classic | 1,599 | 1,199 | 1,149 | 25‑28% |
| DJI Avata 2 Fly More Combo | 1,399 | 1,099 | 1,049 | 22‑25% |
Why Buy from Reboot Hub?
Reboot Hub is the only source of Pristine Pre‑owned drones that are truly never refurbished. Every unit passes a rigorous 40‑point inspection and is built exclusively with genuine OEM parts, not third‑party alternatives. The 180‑day warranty—triple the industry standard—covers both functional and cosmetic integrity. DDP shipping from Shenzhen and Hong Kong means all duties, taxes, and customs brokerage are included; the price you see for a Flawless DJI Mavic 3 Classic at USD 1,199 is the final cost delivered to your door in Peru. Should the unthinkable happen, Reboot Hub’s in‑house chip‑level repair facility, staffed with MOHRSS Level 3 technicians, restores drones to factory‑fresh condition in 3‑5 days. The Hong Kong drop‑off point and a network of DHL reverse logistics make returns friction‑free, even from Latin America.
Frequently Asked Questions
Q: What is the first step if my drone box appears damaged upon airport collection?
A: Do not sign the delivery receipt. Immediately inform the carrier representative that you wish to request a SUNAT physical inspection. You will be directed to the customs inspection area where an officer will open the box. Have your commercial invoice ready—for example, a Flawless DJI Air 3 declared at USD 1,049. The officer will seal the box if you cannot wait, but you must be present for the opening. The resulting Acta de Inspección is the only document that proves the damage happened before import clearance. Without it, you lose the right to a duty‑free replacement.
Q: How long does it take to obtain the SUNAT Acta de Inspección?
A: From the moment you request the inspection, the process at Lima’s air cargo terminal typically takes 45 to 90 minutes during business hours, depending on the queue. At regional entry points like the Tacna or Arequipa border, the wait can extend to 2 hours. The inspection itself takes about 20 minutes; the officer photographs the package, describes the damage, and records the serial number. You receive a stamped paper copy immediately, which you should scan and email to Reboot Hub’s support within 48 hours to start the claim.
Q: Does Reboot Hub cover 100% of the value if a Flawless A+ drone is totally destroyed?
A: Yes. Under the 180‑day warranty and the DDP insurance, you are entitled to a full replacement of the exact same model and grade. If you purchased a Flawless DJI Mavic 3 Pro at USD 1,499, you will receive another Flawless unit with zero cycles. Reboot Hub’s logistics team files the claim with the freight carrier using the SUNAT acta and the airway bill. The replacement is shipped DDP again, and no additional duties are charged because the acta proves the first unit never entered Peruvian commerce.
Q: Can I use the Hong Kong drop‑off if I am traveling?
A: Absolutely. Reboot Hub’s Hong Kong drop‑off point in Kwun Tong is open weekdays 9 AM‑6 PM. You can hand over the damaged drone in person, together with a copy of the SUNAT acta and the original purchase order. The in‑house team will acknowledge receipt immediately and forward the unit to the Shenzhen lab the same day. This reduces the return transit time to 1‑2 days, meaning the total repair‑to‑redelivery window can be as short as 8 calendar days. The drop‑off option is free and avoids any international airfreight delay.
Q: What if SUNAT refuses to issue the Acta de Inspección?
A: It is extremely rare if you request it before the shipment is released, but if it happens, ask for a supervised “re‑packing” with a SUNAT official present and record a full 4K video of the unboxing on your phone, showing the unbroken seal and all package labels. Upload that video to Reboot Hub’s support portal along with the airway bill. Our legal team will then escalate the matter with the freight forwarder. In all cases, we will honor the warranty and send a replacement; the video footage serves as alternative proof. The value for a Pristine Pre‑Owned DJI Mini 4 Pro at USD 539 is fully protected in this way.
Q: Will a repaired drone still carry the full 180‑day warranty?
A: Yes. The 180‑day clock resets on the replacement or repaired unit from the day you receive it. Every repaired drone passes the same 40‑point inspection and is shipped with a fresh warranty certificate. For example, if your original Flawless DJI Air 3 was purchased on March 1 and you receive the repaired unit on April 5, the new warranty coverage runs until October 5. This reset policy applies regardless of whether we return the original repaired drone or a different unit of identical grade.
Q: What happens to the battery if it is damaged?
A: Li‑Po batteries classified as dangerous goods may be destroyed by carriers or customs. If the SUNAT acta shows battery deformation or leakage, Reboot Hub will ship a brand‑new genuine OEM battery under the same DDP terms, covered by the warranty. The battery cycles will be 0, even on a Pristine Pre‑Owned grade replacement. The replacement battery is priced separately in the insurance claim, typically around USD 65‑95 depending on model, and does not affect the drone’s warranty status.