FAQs

We are not a traditional retail store; we are a dedicated Tech Hub specializing in expert, chip-level repairs and comprehensive device restoration.

Unlike sellers dealing in general pre-owned goods, our inventory is professionally sourced through legitimate trade-in programs. Every unit undergoes rigorous inspection and restoration by our in-house expert team. We guarantee that the final product's performance will deliver premium reliability and flight stability.

Trust is built around proven expertise, and that is precisely what we sell.

Our 'Pristine Pre-owned' products are restored to meet strict performance standards. Each unit is a pre-owned device that has been meticulously inspected, repaired, and tested to ensure full functionality. We guarantee that every device performs reliably, offering a premium experience without the premium price tag.

Full Diagnostics:
Each drone receives a comprehensive diagnostic check to identify any potential issues, from gimbal stability to sensor accuracy. We adhere to a strict policy: we never sell a compromised product to our customers.

Expert Repairs & Quality Parts:
Our team, specialized in micro-soldering, performs precise repairs on motherboard components. Worn parts (such as batteries, motors, or propellers) are replaced with genuine components to ensure longevity and flight safety.

Reboot Hub is not just an online store; we are a dedicated Restoration Hub founded by engineers with a background in precision technology. We operate a fully equipped physical repair center & retail flagship in Huaqiangbei, Shenzhen—the heart of the global electronics industry.

Your trust is our most precious resource, which is why our process is transparent and expert-led. Unlike general sellers, we specialize in chip-level repairs, allowing us to troubleshoot and resolve complex issues that others simply cannot fix. Every device undergoes a comprehensive inspection process to ensure it meets strict performance benchmarks.

With Reboot Hub, you’re not just purchasing a device; you’re buying the confidence that comes with engineering-grade scrutiny.

We believe in full transparency.

Where we get our inventory:
The majority of our inventory comes from two trusted sources: consumer trade-ins and professional trade-in partnerships within the industry. We specifically source pristine pre-owned drones that meet our strict quality criteria.

No matter where a Pristine Pre-owned Drone is sourced, every unit goes through the same rigorous testing process described above. Our sourcing strategy ensures that regardless of the origin, the quality we offer remains consistently high.

Q1: What's included in the box when I order a pristine pre-owned drone?

When you order a Pristine Pre-owned drone from Reboot Hub, you receive a package tailored to your selection. Most bundles are ready to fly straight out of the box.

Depending on the option you choose, your box will include:

• The Drone: The Pristine Pre-owned drone body (Host).
• Controller: The remote controller (included in Standard & Fly More bundles).
• Power & Battery: Intelligent Flight Battery(s) and necessary charging cables (Quantity depends on the bundle selected).
• Fly More Extras: Battery Charging Hub, spare propellers, and carrying bag (Exclusive to Fly More Combo).
• Documentation: Original manuals and guides (if available).

Global Compatibility Promise:
All orders requiring a power adapter come with a complimentary, safety-compliant adapter at no extra cost. We automatically provide the correct plug style (US, UK, EU, etc.) for your shipping address, ensuring seamless plug-and-play operation.

We use a clear and honest cosmetic grading system, so you know exactly what to expect:

• Flawless (Grade A+): The device is in top-tier cosmetic condition with minimal to no signs of use. It represents our highest standard of quality.
• Pristine Pre-owned (Grade A): May have extremely minor, barely noticeable signs of wear under close inspection (such as a hairline scratch). The device looks and functions excellently.

Yes, absolutely. As part of our pre-delivery checklist, every Pristine Pre-owned drone is updated to the latest manufacturer's firmware and software. This ensures you benefit from the most recent features, performance enhancements, and security updates the moment you unbox it and take your first flight.

We offer comprehensive repair services for a wide range of issues, leveraging our chip-level expertise. Common repairs include:

• Gimbal Repair & Replacement: Fixing jitter, shake, or unresponsiveness.
• Motor and Electronic Speed Controller (ESC) Repair.
• Body and Arm Frame Repair.
• Camera and Sensor Module Replacement/Calibration.
• Mainboard (Flight Controller) Diagnosis and Chip-Level Repair.
• Battery and Electrical System Diagnostics.

Repair costs vary significantly based on the device model and the nature of the fault. A simple gimbal recalibration might cost significantly less than a mainboard repair.

To ensure transparency, we offer a free diagnostic service. Once we inspect your device, we will provide a firm, no-obligation quote for your approval.

Turnaround Time:
Standard repairs are typically completed within 3-5 business days after approval, while complex board-level repairs may take longer.

We strictly utilize genuine OEM parts to ensure the highest quality and compatibility. We are committed to ensuring your device retains its original flight characteristics and reliability without compromise.

We accept a wide range of secure payment methods for your convenience:

• Credit/Debit Cards: Visa, MasterCard, American Express.
• Digital Wallets: PayPal, Apple Pay, Google Pay.
• Local Payments: Bancontact and other region-specific options.
• Bank Wire Transfers: Typically for large or B2B wholesale orders.

*Additional secure payment options may be available at checkout depending on your location.

Q2: What are your shipping options, costs, and delivery times?

We provide reliable worldwide shipping (with some regional exclusions) to ensure your gear arrives safely.

Shipping Costs:

• Free Shipping: On all orders over $90.00 USD.
• Standard Shipping: A flat rate of $20.00 USD applies to all orders under $90.00 USD.

Order Processing & Delivery:

• Processing Time: Orders are typically processed within 1-5 business days. Our daily cut-off time is 3:00 PM (GMT+8).
• Delivery Window: Estimated delivery time is 12-20 business days globally, depending on your location and customs clearance.

Note: For industrial models (e.g., Matrice or Enterprise series), please refer to our full Shipping Policy regarding specialized delivery requirements.

We want you to fly with confidence. If you are not entirely satisfied with your purchase, we offer a 14-day return window.

Key Policy Details:

• Return Window: You must request a return within 14 days of receiving your item.
• Condition: Items must be in their original, unused condition with all packaging and accessories included. User-inflicted damage (e.g., crashes) is not eligible.
• Restocking Fee: A 15% restocking fee applies to non-defective returns (e.g., changed mind). This fee is waived for verified defective or faulty items.
• Return Shipping: Customers are responsible for return shipping costs via a trackable courier.

Quality Assurance:
To protect your purchase, every device undergoes a recorded functional test before shipping. All returns are cross-referenced with this pre-shipping footage.

For full details, please visit our Refund Policy page.

Q1: Do you offer a trade-in program for my old equipment?

Yes! Our trade-in program is the perfect way to upgrade your gear while giving your old drone or robot a new life. Here is how it works:

1. Get a Quote: Contact us with your device model, detailed photos, and current condition.
2. Receive an Offer: Our engineering team will provide a fair valuation based on the current market and device health.
3. Ship to Us: Securely package your device and ship it to our service center. Bonus: The shipping cost you incur will be credited back to you as an additional discount on your next purchase!
4. Get Re-credited: Once we verify the device's condition, we will issue your trade-in value via a store credit or a high-value discount coupon.

*Please note: The trade-in program is currently subject to regional availability. Contact us to see if your location is eligible.

Absolutely. We provide professional, tailored solutions for business and enterprise clients worldwide, including:

• Volume Discounts: Competitive pricing on bulk purchases of professionally restored equipment.
• Service Agreements: Customized long-term repair and maintenance contracts to keep your fleet operational.
• Dedicated Support: Priority account management and technical consultancy for complex projects.

Ready to Scale:
With our extensive inventory, we can support high-volume requirements for nearly all DJI models. Our strategic location in Huaqiangbei, Shenzhen—the world's premier tech hub—ensures we have the logistics and parts capacity to serve enterprise-level demands efficiently.