Warranty Policy

Warranty & Terms of Service

Comprehensive coverage terms for Certified Devices, Repairs, Trade-ins, and Spare Parts.
Please review these terms to understand your rights and coverage limitations.

Certified Devices & Trade-Ins

Applicable to fully assembled DJI drones, action cameras, and gimbals purchased directly or via our Trade-In program.

  • Duration: 180 Days (6 Months) from the carrier's "Delivered" timestamp.
  • Coverage: Mechanical and electrical failures that occur under normal use.
  • Exclusions: User-inflicted damage (crashes), water damage, and normal battery degradation.
6 MONTHS WARRANTY Limited Hardware Coverage

Repair Services

Warranty coverage strictly limited to the specific components replaced and labor performed by Reboot Hub.

  • Duration: 180 Days (6 Months) from the date of return shipment.
  • Scope: Covers defects in the replaced parts or workmanship errors.
  • Limitation: Does NOT cover unrelated failures (e.g., a motor failure after a gimbal repair).
6 MONTHS WARRANTY Parts & Labor Only
🤖

Unitree Robotics: Developer Policy

SOLD AS-IS / NO WARRANTY: Unitree robotic dogs and arms are classified as experimental developer platforms. Reboot Hub guarantees functionality only upon arrival (DOA protection: 48-hour window). No long-term warranty is provided for hardware, software compatibility, or wear and tear.

Spare Parts Coverage Tier

Warranty claims require proof of professional installation.

Category Duration Specific Terms
Tier 1: Core Hardware
Motors, Main Boards, Gimbal/Camera, Remotes 		6 Months Covers internal manufacturing defects only.
Tier 2: Power Systems
Intelligent Batteries, Hubs 		30 Days Covers dead cells or refusal to charge. Excludes normal capacity loss or cycle wear.
Tier 3: Consumables
Propellers, Shells, Cables, Gear, Lens Caps 		No Warranty Sold "As-Is". Covered by DOA Policy (must report within 48h of delivery).
📦 Shipping Responsibility
  • Inbound (You Pay): Customer is responsible for all shipping costs to Reboot Hub. We recommend insured, trackable shipping. Inbound costs are non-refundable.
  • Outbound (We Pay): If the defect is covered under warranty, we cover Standard Ground shipping back to you.
  • No Fault Found (NFF): If no defect is found, or the issue is not covered (e.g., user error), the customer is responsible for return shipping costs.
❌ Warranty Exclusions
  • Accidental Damage: Crashes, collisions, drops, or "flyaways" are never covered.
  • Liquid Contact: Triggered LCI (Liquid Contact Indicators) or visible corrosion voids all warranties.
  • Tampering: Broken warranty seals, unauthorized disassembly, or 3rd-party firmware modification.
  • Improper Installation: Damage caused by incorrect installation of spare parts (DIY errors).

Legal Disclaimer: This warranty is non-transferable and valid only for the original purchaser. Reboot Hub reserves the right to determine the cause of failure through forensic inspection of the device's internal data logs. If flight logs indicate pilot error or operation outside of manufacturer specifications (e.g., flight in rain/snow), warranty is void. "Normal wear and tear" is defined as cosmetic damage that does not affect flight safety or functionality. All warranty claims must be initiated via email to info@reboot-hub.com.